plunc™ | Helpful information about recycling with plunc™

FAQ

How does the process work?

1. Find your device on our website, select condition to see our current price, click recycle now and fill in the required details

2. Print the label we emailed to you or wait for the postage pack to arrive, bubble wrap your device, it's better to have too much wrapping than not enough to protect the device in transit then drop off the device at your local post office

3. We will notify you on the morning we receive your device, test the device and get you paid all on the same day!

4. Your quoted price is valid for 14 days but we don't mind if you are a day or two out when posting to us but if it is longer than 48 hours and the item price has changed then you will need to make a new submission on our website

When do I get paid?

We pay the same day we receive the item. PayPal is instantly received at your end but the bank transfer is delivered to your account before midnight the same day.

Are Plunc.com and iPad-recycle.co.uk operating under the same company?

Yes, iPad-Recycle.co.uk is our targeted page for iPads but if you have other devices to recycle, we use our sister site plunc.com where you can find many other devices to recycle.

What if I have a Non-UK/US model?

We generally only recycle UK/US models provided they can be network unlocked but if you have another model, you can email us to find out the price at hello@plunc.com

My iPad's Battery is faulty, how do you classify this?

Unfortunately a faulty battery will class the device as damaged because the battery needs to be replaced. Devices should have about 80% of their battery capacity to be classed as "Working"

How long does it take for you to receive an item?

The label we supply is a 24 hour Royal Mail label, but delays do happen with the service but not usually more than a day or so. Submissions are processed between Monday to Friday from 9:30am to 5pm.

What are your opening hours?

Monday 9.30 - 5pm
Tuesday 9.30 - 5pm
Wednesday 9.30 - 5pm
Thursday 9.30 - 5pm
Friday 9.30 - 5pm
Saturday Closed
Sunday Closed

Payments

When do I get paid?

At plunc™ , we're fanatical about our payment timescales. The day your device arrives with us is the day you get paid. No waiting around.

What payment methods are available?

Instant transfers are available by bank transfer & PayPal.

What happens if I get the model or condition wrong?

If there is any discrepancy we will contact you with a revised offer. For example, if your submission says it's an iPad Mini 3 and we determine it's an iPad Mini 1, then we'll send you the appropriate offer and you have 7 days to either accept or decline the new offer. If you choose to decline then we will send your iPad back free of charge.

Do I need to send in my charger, USB cable or Apple case?

The price we offer is for the iPad only for all iPads APART from iPad Pro's with USB-C charging ports where we need the USB-C Power Supply and Cable, you do not need to include anything else to get your full price. However, if you do not have any use for your iPad accessories we can responsibly recycle them for you.

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Postage

How do I get my stuff to you?

UK:

When you complete your submission you will receive the option to print your pre-paid postage label straight away, or wait for one to be mailed to you through the post. This postal method is tracked and insured for up to £100.

UK Paperless Option:

Pack up your device and then go to http://www.royalmail.com/track-my-return/create/5319

and follow the instruction on the page where you will receive a QR code from Royal Mail that you can just show to your local post office to get your label printed.

Big stuff:

For iMacs or bulk submissions that are difficult to pack and please get in touch and we will have some options for you. If you need we can send you appropriate packaging to return the items to us in.

What if it goes missing, or gets damaged in the post?

If you use our pre-paid label then we can claim up to £100 for loss or damage, however damage is only claimable if the parcel is packed sensibly - e.g. do not post an iPad just in a jiffy bag. It is your responsibility to use common sense in packing the order well as if damage occurs in transit you cannot claim insurance if it wasn't properly packed.

Can I send my submission through my company? Can I use my own postal method?

If you prefer to use your own postal service then you must include your reference number so we can identify your package. Please send to the following address:

Plunc Recycling - Suite 206
The Pentagon Centre, Washington Street
Glasow, G3 8AZ

I've missed the deadline, what do I do now!?

Don't worry, we're not militant on the 14 day deadline! If you're a day out we're not going to drop your offer!

If you decide to keep your tech for a while longer, then just submit again with us when you're ready.

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Condition

What does "New", "Working", or "Damaged" mean?

New means brand new, sealed in the box.
Working means fully functional, no cracks or heavy damage. [1] Poor (If Device has this option) Significant signs of use, noticeable scratches.
Damaged means the device has some faults e.g. a cracked screen, faulty camera, faulty buttons, LCD damage etc. The device must not be bent, crushed or missing any part(s) [2]

[1] battery health is expected to be at least 80% otherwise we may deem the device to be faulty.

[2] if you are trading in a damaged device it must at least turn on or show some signs of life.

If your device doesn't meet the classification you stated we will return your device to you free of charge, or can offer you the appropriate price, whichever you prefer.

Do you take money off for scratches?

We generally offer good prices for the products we buy and if your item turns out not to meet a "good" condition, we will simply offer to return the item to you if we feel that the new offer price will be too low.

If there is a "poor" condition option then your device may be reoffered based on its condition being worse then we can accept for "working" status. This usually applies in mobile phones, laptops and watches where resale value is significantly affected.

My device is working but has x issue, will you pay the full working price?

Anything that can be deemed a fault will drop the device to the 'damaged' offer, which is flat-rate. These could be subtle faults that you may not be aware of. For example, an LCD (underneath the screen) could be at the end of its life and have small white spots, dead pixels or give off a faint yellow colour. The LCD would need to be replaced in a professional refurbishment and therefore we could only offer the 'damaged' price.

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Please note: If for any reason we do have to downgrade your offer we will never do so without your confirmation first. If you don't agree with the new offer we can simply send the device back for free.

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Data

I'm worried about my data, what can you do to help?

It is essential that you remove iCloud accounts from Apple devices. If you first erase the device, and then remove your iCloud account then your data is safe.

Likewise for Android devices, you must remove any Google account protection that you have on the device and erase your data. Simply find in your Settings menu the storage settings and hit Factory Data Reset or similar wording.

Please see our dedicated data removal page for more info.

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Details of our extra security measures available for SMEs and corporate clients:

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The built-in factory reset function on iPads is not suitable for sensitive and confidential information

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We use the only data wiping software in the world that meets NIAP's EAL4+ security standard and is approved by the U.S. Department of Defense

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Fully comprehensive certificates confirming data removal with protection and indemnity insurance included

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Check our dedicated business page for more info.

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